06 Jun

Why Cat Hair May Not Grow Back: The Dangers of Shaving or Trimming Cat Hair

Post-clipping alopecia, the condition where hair fails to regrow after shaving or trimming, is a common concern among cat owners. While this situation is well-known in dogs, it is less discussed regarding cats. To understand why hair may not grow back after trimming, it is crucial to understand the cat hair growth cycle.

Understanding the Hair Cycle

Hair follicles, which are pockets within the skin, are present in cats from birth. Hair consists of specialized skin cells that require stimulation to grow. The exact mechanisms behind this stimulation are not yet fully understood.

In a normal hair cycle, follicles form, grow to a predetermined length, and then sheds. The cycle repeats continuously. Hair length varies depending on genetics and the location of growth.

The hair growth cycle consists of four stages:

  1. Anagen: The growth stage
  2. Catagen: The end of active growth
  3. Telogen: The resting phase
  4. Exogen: The shedding stage

How long each stage of the hair growth cycle lasts is influenced by factors such as health, age, gender, location, and breed. Additionally, neighboring hair follicles may be in different stages of growth. Consequently, regrowth after trimming can be delayed depending on what phase the majority of hair was in.

Other Factors to Consider

Certain cat breeds such as Rexes already have unique hair structure making them the most vulnerable to halted hair regrowth. Several other underlying factors can impact hair regrowth, including general health, hormones, seasonal changes, nutrition, temperature, and daylight hours. Illness and stress can trigger a premature shift into the exogen phase of the hair cycle, while dry and brittle hair may indicate poor nutrition. Veterinary advice is advisable in such cases.

For a normal, healthy cat, regrowing a full coat can take anywhere from 3 to 18 months, depending on breed and hair length. Hair regrowth may stop after clipping because the skin follicles may be predominately in a catagen or telogen phase. In such instances, it may take cats 6 months to 2 years to regrow their hair fully.

Disrupting Nature’s Design

Cat hair is not the same as human hair. Humans have continuously growing guard hair that is 8x coarser in texture which emerges from a single follicle. Our average active growth phase is around 7 years. Cats comparatively possess a double coat comprised of finer guard hairs and a downy undercoat. Their average active growth cycle is 6 to 18 months, and a single cat hair follicle can produce 5-7 awl hairs and one guard hair.

Cat guard hair acts as protective weatherproofing, similar to shingles on a roof. Guard hair has a crisp texture due to a tight melanin structure and smooth cuticles. The downy awl hair is softer with rougher cuticles and provides insulation.

Repeatedly trimming the hair weakens the guard hair shaft as it attempts to continue growing. Frequent shaving can ultimately lead to the complete stall of guard hair growth. Without guard hairs to protect the body from the elements, the thickened downy awl hair becomes the dominant growth, leaving the cat with only its fuzzy undercoat. This undercoat attracts and absorbs more dirt, leading to matting issues. The end result is an unnatural and damaged hair environment.

While there can be valid reasons to consider hair trimming, it is essential to recognize the possible long-term effects of disrupting the natural hair cycle.

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09 Mar

Cat Bites During Grooming: How to Treat and Prevent Infections

When the Cat Bites

Cat bites can have serious implications, and it is crucial to understand their potential risks and proper treatment methods. Unlike dog bites that may appear visibly bruised and messy, cat bites are deceptive and can lead to severe infections. In fact, according to medical professionals, even seemingly minor cat bites can result in infection in 80% of cases. As professional cat groomers, we encounter cats with varying temperaments and understand the importance of minimizing risks for both the felines and groomers. In this article, we will explore the best practices for treating cat bites and preventing infections during grooming sessions.

Cats often resort to biting as a defensive reaction rooted in fear. They bite and run. Grooming sessions may require intensive handling, sometimes invading on personal feline spaces to address specific grooming issues. As professional cat groomers, our main goal is to reduce these fears and make the grooming process less overwhelming. It is crucial to recognize and respect a cat’s comfort zone, as handling a fractious cat beyond its limits can lead to bites.

Cats possess remarkable agility, speed, and eighteen sharp claws, along with their fangs. Each cat has its own tolerance for handling and level of trust in humans. It is essential not to underestimate the potential danger and falsely assume that protective gloves or cat muzzles will keep you safe against cat bites. Cats can easily penetrate these defenses, as their teeth are designed to puncture skin, deposit bacteria, which then festers deep within the tissues.

A Cat’s Mouth Harbours Many Infectious Bacterias

A cat’s mouth harbors various bacteria that can cause infections. One of the most common pathogens is Pasteurella multocida, known for its high pathogenicity. Infected bite wounds typically exhibit redness, swelling, and pain within a few hours. If left untreated, the infection can spread through the surrounding tissues, leading to cellulitis. In more severe cases, the infection can enter the bloodstream, causing septicemia, commonly known as blood poisoning. Infected individuals may experience symptoms such as fever, flu-like symptoms, tissue loss, and in rare instances, death, particularly among the elderly, children, and individuals with weakened immune systems.

Several cases within the grooming industry have demonstrated the gravity of cat bites. What may initially appear as a small puncture wound on the hand can escalate into a severe infection that spreads through the bloodstream and up the arm. Treatment often can require weeks of intravenous antibiotic transfusions at the hospital to halt the infection and prevent further tissue damage. Some individuals may need physiotherapy to regain lost hand strength. Others may even require emergency surgery to reduce tissue damage. Ignoring a cat bite can result in prolonged work absences or even the end of a grooming career.

What to Do When You Have Been Bitten By A Cat

If you find yourself on the receiving end of a cat bite, it is crucial to take immediate action:

  1. Rinse, rinse, rinse the wound thoroughly with flowing water for 5 to 10 minutes, allowing the blood to flow. Diluting the bacteria is the first step in preventing infection.
  2. Use an antiseptic cleaner such as iodine or Dettol and refrain from bandaging the wound. Let it drain.
  3. Seek medical attention IMMEDIATELY. Do not wait to see if an infection develops, as it can spread rapidly, causing tissue damage or enter the bloodstream. Although wait times in the physician’s office can be lengthy, prompt medical assessment is vital, especially within the first 24 hours.
  4. Consider tracking the spread of infection by marking the inflamed area with a pen every two hours. Monitoring the speed of infection can provide valuable information during the initial critical period.

Refrain from treating a puncture wound with hydrogen peroxide or antibiotic creams. It is essential to note that while antiseptics can reduce surface microorganisms, internal tissue infections require antibiotics for effective treatment.

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13 Feb

7 Ways to Tell A Professional Cat Groomer A Pet Groomer

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You love your cat, and you want the very best for her. You don’t want a trip to the groomer to turn into bad experience, or a bad result. This makes most cat owners understandably hesitant, and sometimes even wait too long before seeking professional help for a grooming problem. Here’s questions to ask when you are looking for the right place to have your cat groomed.

Seven Points to Ask:

1. No dogs. This means the business has made special provisions for your cat to have a quieter, less stressful experience. Whether it’s cat specific grooming days, hours, separate work-space, or a feline exclusive business, this establishment has made an effort to put kitty at ease while it’s visiting.

2. A certified cat groomer will insist on bathing your cat as part of the grooming. Grooming means bathing and washing away impurities that cause the hair to mat, in addition to other debris like dried saliva or smelly bottoms. Bathing benefits the long-term health and hygiene of your cat. Water-less  sprays or wipes just leave sticky debris in the hair that creates more problems. Would you use the same approach to clean your hair? Groomers who avoid bathing cats are either inexperienced, or misinformed.

3. A certified cat groomer will offer you choices and solutions for your grooming challenges depending on your lifestyle, grooming issues and budget. There are a variety of styles beyond just shave-downs to resolve issues from mats, hairballs, excessive shedding, dandruff, etc. They will also recommend long-term solutions and schedule to get your kitty issues under control.

4. A certified cat groomer is knowledgeable about cats. This means they can identify more than just three cat breeds. They can name the viruses your cat is vaccinated for, they can tell you about where breeds originate from, personality traits, colours and coat types, etc. In short, a professional cat groomer knows as much about cats, as a dog groomer should know about dogs.

5. A certified cat groomer is transparent. They will tell exactly what is possible and what is not.  They’ll talk you through the entire process; what they do, and why. They’ll welcome you to look around their facility and ask questions about the products they use and the grooming tools.  You won’t be able to participate in the actual grooming process (due to insurance policy coverages), but they won’t mind if you want to watch from reception

6. A certified cat groomer has credentials. They’ll proudly display diplomas of certification training on the wall, a portfolio of a body of their own grooming work, or insignias of memberships. They’ll post recent pet industry events they’ve participated in. Don’t rely on just photos on a website. These are easily stolen on the web. Ask for proof their credentials.

7. A certified cat groomer won’t do dog-centric trimming. This means shaving the legs, the face, trimming whiskers, or trimming pads (although triming toe tuffs can be done on request, it is considered a faux pas by cat fanciers). There are sensitive whiskers that run along the back of the forelimbs and interspersed in the toe tuff hair. The legs have very delicate ligaments and tendons prone to nicking. There is no professional justification in shaving any of these areas.


21 Dec

The Dirty Truth About Indoor Cats

Dirty? Yes, contrary to what most people believe about the indoor lifestyle, in my professional cat groomer experience, the indoor cats are dirtier than the indoor/outdoor cats. Before you pou pou my statement in disbelief, read further.

All animals appreciate being clean. It’s vital to their long term health. In a natural environment, on their own time, cats will seek out light rainy days, roll in snow,  sit under downspouts, and are not adverse to the occasional swim. They do this to rinse away impurities and simply because it feels good. So the old myth about cats grooming themselves was largely helped by the fact that they seeked bathing themselves regularly, and didn’t reply just on spit. Unless a indoor/outdoor cat has mishaps with unnatural products, like motor oil, or has extra long hair, they can stay in relatively decent condition during their prime years, needing a bath only occasionally.

An indoor cat does not get the opportunity to rinse away the layers of food, or litterbox debris. In fact the natural oils in the hair plus salvia can just keep building up until dirt and loose hair get stuck together creating mats. The indoor environment also means indoor lighting and thus, shedding year round. Your feline roommate is also slathering themselves daily with saliva which has five known allergens. Would you live with someone who never properly bathed? This is why so many cats are attracted to water dripping from sinks. They want to be clean. The trend to keep cats indoors puts the onus on us to regularly have them properly groomed and bathed so they can be as clean as they naturally like to be.

Keeping cats indoors is a prudent decision because the indoor/outdoor lifestyle is fraught with dangers like feline viruses, vehicles, predators, getting lost, and malicious humans. “Catios” are a great, safe alternative for the cats who love the outdoors. Indoor cats live an average of three times longer. As a responsible pet lover, I wouldn’t let a dog roam free, and neither would I let a cat. My pets are bathed regularly because they share my living space, they stay clean and healthy, and I can enjoy cuddling them anytime!

04 Dec

Company’s Coming! A Hairy Christmas is not A-Mewsing

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During the hustle and bustle of Christmas, we often forget our cats need to receive guests too. We include our dogs in the festivities but not our cats. Why is that? While many cats prefer to hide during holiday home invasions of their territory, their presence is still felt and known by your guests.

With one quarter of your guests allergic to cats it makes sense to wash away the offending dander before they arrive. You want your guests to be comfortable, enjoy their stay, and not be in allergenic misery the whole visit. You just know that when the lights are out, to a-mews itself, your cat will visit the most allergic person while they are sleeping, or curl up in their luggage. Washing also gets rid of any tiny particles of litter box debris they spread anywhere they stroll…like the kitchen counters or tables.

Your guests may not be aware of the favorite cat chair until they are covered with the hair left behind, or your guests may unwittingly collect swirls of cat hair on their telltale dark socks. A hairy Christmas just shouldn’t be on the menu. A cleansing bath, de-shed treatment and professional blow dry can take care of that. You may even consider a hair trim for the holidays.

Holiday wear and decorations with it’s sparkles and textures can be very enchanting for your cat’s curiousity,
but beware the damage that can be wrought with untrimmed nails. A nail trim or nail caps can take of that problem especially in festive holiday colours!

If your cat is a socialite and loves to join the party, a soft, clean and fluffy-fresh cat is a joy to behold
. Your cat will not be well received if it is smelly, greasy, or decorated with  dandruff, or offending mats of hair. A clean cat is also a happier, more social cat.

Use common sense and protect your cat concerning open doors, alluring tinsel, poisonous plants, electrical cords, and decadent food over the holidays. Wishing everyone a safe and festive holiday season!


04 Nov

The Unsavory, Often Forgotten, Topic of Cat Anal Glands

Feline anal glands is a rather gross subject, but it is necessary to beware of the signs of a potential problem before it becomes a trip to the vet.

Anal gland problems are more often associated with dogs, but cats can have problems too. All predators have oil sacs located at 4 and 8 o’clock around the anus. Skunks use them in chemical warfare, while dogs and cats use them to identify one another. Each time a stool passes a small amount of the oil is deposited on the stool leaving an individual signature unique to that animal. This is why cats and dogs will smell each other’s rear ends in greeting.

Sometimes these glands get clogged up creating an impaction. This can happen because a lack sufficient fiber in the diet, dehydration, poor fitness, or genetic predisposition. The symptoms of a problem can be “scooting” which is rubbing the bottom along the ground to try and release the pressure. This is accompanied by a smear with a super smelly deposit on carpeting. Other symptoms include a pungent “fishy” smell, biting or licking at the anus, and frequent trips to the litterbox with no apparent relief.

If bacteria gets into the gland, the area can become swollen, red and sore. Cats will often start avoiding the litterbox because of the association of straining with the pain of the infection. Often cats that are suspected of having a urinary problem because of not using the litterbox, turn out to have an anal gland problem.

If the infection continues undiagnosed it can become a very painful abscess. At this point the gland has swollen to the maximum with pus and has bust through the posterior wall surrounding the anus. You can only imagine how unhappy any creature with an infection or abscess around the anus could be. 

An accredited cat groomer will check the anal glands from the exterior during the bath to ensure everything is functioning as it should. Should there be signs of swelling or the glands do not drain easily, the cat will be referred to a veterinary for an interior expression of the glands. Excessive force by an amateur can damage or increase the potential for infection. Cats that are diagnosed with an infection or abscess will have their glands drained by a veterinary and then given a course of antibiotics. Cats with a chronic problem may have their glands removed through surgery.

Thanks for wadding through a pungent but important topic about your cat’s health, and be thankful I didn’t include pictures. 🙂

08 Oct

6 Steps To Break The Cycle of Matting In Cats

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Some cats seem to get shaven repetitively  without ever having the opportunity to look and feel their finest. Here’s how you can set a new precedent for your cat and improve the quality of life for both of you.

The first thing we have to realize is what exactly causes mats? It’s a simple equation: 

Moisture + Loose hair + Dirt/grease = Mats

Take one of those ingredients out of the equations, and you are unlikely to have mats. 

The other thing you must realize is that mats are very painful. It causes bruising and sores, and every step can become painful. It can turn a sweet cat into a miserable angry creature. Turning a blind eye to mats is willful neglect and completely inhumane.

Moisture is unavoidable with cats, because they lick spit all over themselves for about 40% of their active time. Not only does cat spit have five known allergens, when it dries it leaves flakes floating along the surface of the hair. So what you may have assumed was dry skin, is actually dried salvia. 
Loose hair is particularly a problem for long-haired, overweight, elderly, or depressed/stressed cats. They just can’t effectively address the removal of all the dead hair as it sheds out. Skin sheds too. That’s the larger greeny yellow greasy flakes floating on the surface of the hair.  
Dirt/Grease build-up is a no-brainer. Cats are naturally greasy to be weatherproof. Would you want to live with a room-mate that didn’t shower for months?

1. Become aware of the condition of your cat’s fur. This means regularly caressing and checking for excessive dirt or grease, dandruff, shedding, and the first tell-tale thick areas that are just about to fuse into mats.

2. Take ownership of your own set actions and attitude. Not all cats are great self-groomers. Admit there is a problem and help is needed. Either get out the comb and step up your home grooming regularly, or get professional help to find the right right maintenance schedule to keep your cat in healthy condition.

3. Purposely observe by looking for changes in behaviour and health. How often are they self-grooming? A healthy cat grooms 40% of their wake time. Has the condition of their skin and hair changed due to aging or stress? Can they reach everywhere they need to? Do they have poor quality hair?

4. Evaluate your present routine. Do you feed grocery or premium brands? When is the last time your cat had a check-up? Do you truly know whether your cat is healthy or do you just assume so? Cats are exceptional at hiding illness. Allergies, yeast infections, thyroid, diabetes, obesity, hormones, all can be possible  contributors to a chronic matting problem

5. Seek professional help from a Certified Feline Master Groomer who can help you determine the best cycle of grooming care for your specific cat. Ask questions, and educate yourself on the needs of your cat. It will mean a better quality of life for both of you. With regular professional grooming, felines are happier, healthier, improved quality of life, and look, smell, and feel gorgeous. 

6. Be honest about your ability to take good care of your companion. You choose to include this cat in your life. It is your responsibility and duty to ensure all its needs are properly taken care of and that it should never have to suffer due to your neglect. With all this new-found knowledge, if you are not willing to make a change and break the cycle of oscillating between matted shave-downs, you are committing willful neglect. The right thing to do is find a better home for your cat. 


12 Sep

Purrfect Paws

PictureHalloween Nail Caps!

Contrary to the dog grooming world, trimming the hair on the paws of a cat is a definite no-no. Cat breed standards require toe tuft hair.  So if you are a dog groomer, and have been trimming cat feet, stop it, stop it now!
We cat groomers spend a lot of time fluffing and coaxing the toe tufts to their luscious lengths after a bath. Cats are supposed to be very naturally presented creatures in the show ring.

Trimming the toe hair at a client’s request almost feels criminal. Good reasons to trim the toe hair  is for the ease of a senior cat to move around on slippery surfaces or cleanliness.  Some people believe that trimming the toe hair will prevent tracking cat litter around. My experience has been that if your cat is tracking around litter it means the hair on the toes is so dirty, sweaty, and greasy that it is definitely time for a bath or serious litter box clean.  A clean cat with toe tufts won’t track litter. Clean hair actually repels the litter unless it becomes so saturated with  dirt that it does indeed start to stick. Got litter sticking? It’s time for a bath. Would you want a dirty-footed creature strolling on your kitchen counter, couch, or bed?


PictureOvergrown, unsheathed nails ready to embed themselves into a paw pad or limb. Ouch!

Regular nail trimming is essential to a harmonious co-existence with your cat. It keeps your cat’s feet healthy, and your belongings and physical being intact. A scratching post is a absolute necessity in cat ownership. Hate the look of scratching posts in your decor? Sorry, but to keep your cat happy and reduce stress, the scratching post is THE cat’s natural emotional outlet.  It also helps with the sheathing of the nail layers.

Some cats are more intense scratch-post scratchers than others, just like some dogs are more intense chewers than others. You can’t have a dog and not have chew toys. You can’t have a cat and not supply a scratching post.

The need for cats to express emotions by scratching seems to reduce as the years go by. While regular nail trimming (every 4-6 weeks) is important throughout a cat’s life, it is particularly important as your cat ages. I frequently see senior cats that no longer use their scratching posts and have nails that have grown so long that it is imbedded and infected the paw pads.  And this isn’t uncommon or rare. The worst case I’ve seen was a client who commented that they could hear their cat walk across the floor. The poor senior had nine nails that were so long that they couldn’t be retracted and had imbedded in the pads and become infected.


PictureEye catching, and saves your furniture and clothes.

I admit it, I love nail caps! When applied properly, they are comfortable, reduce scratching damage, and are a super kewl fashion statement. I often do seasonal themes and combine colours just for fun.  A fabulous alternate to de-clawing (which I am personally opposed to) nail caps can save your skin, furniture, and look fabulous!

29 Jun

Humanity Before Vanity

I don’t know where this phrase was coined, so whoever you are, thank you!

I think all new groomers have a rite of passage when it comes to trying to please their clients and de-mat a pet that, in hindsight, should never been put through the ordeal. It’s a steep learning curve. We want to make our clients happy, but we haven’t learned to say NO in a manner that is tactful, educational, and fosters a long-term relationship. When I started out 15 years ago, I spent two days de-matting a very patient and tolerant Briard. Today my limit is 10 minutes.

Professional pet groomers don’t become groomers because they like to torture pets by de-matting. On the other hand, we don’t shave pets because we’re lazy or out of spite. A shave down is not pretty, nor is it good for business (unless it is the client’s preferred choice of hair trim) . No matter how careful you may try to be, with all the tools, products, and professional tricks at hand, de-matting is very uncomfortable and often painful. In my professional opinion, no pet should have to endure more than 10 minutes de-matting, as it only makes visiting the groomer an unpleasant experience. An animal cannot rationalize that it must tolerate de-matting in order to please some level of aesthetics, it only knows that it hurts. The customer and the groomer have to come to a middle ground of understanding by communicating the realities of the individual’s maintenance. Every pet’s needs are different, even within the same breed or litter-mates.

Some pets are just born with knarly, poor quality, greasy hair, or are natural slobs. Many pets just never see a brush or comb at home in between grooms. Other pets give their owners a hard time and the owner just gives up. Whatever the reason, a groomer cannot fairly undo months of indifference or neglect in a couple of hours. An experienced groomer will interview the client and their pet to find out what their grooming expectations are and based on the pet’s health,  hair quality, and lifestyle, will make suitable recommendations.

When a matted pet comes into my salon for the first time it is not uncommon for the owner to request, “Just shave out the mats.” The shaving, rather than ripping it out with a comb, I am in complete agreement with. The leaving a mohawk strip of unmatted but greasy dandruffy hair down the back, I am not in agreement with. Nor a patchwork of  hair vs. shaven spots. It looks ridiculous, like a epic battle with a lawnmover. It is best to shave the body down so the hair can regrow evenly and attractively. A regular bathing and combing scheduled is immediately suggested to avoid the necessity of shaving in the future. 

All pet owners should learn this equation:  loose hair + dirt/grease + moisture = mats.

 Actively questioning the client’s pet grooming expectations or assumptions will often bring to light gaps in Disney ideals vs. maintenance reality. Keeping to a regular schedule keeps every pet loveable (i.e. clean, attractive, reduced shedding, smelling good, and a pleasure to pet) and happy (i.e. feeling good, clean, and free from discomfort) which makes living with pets all the sweeter.

14 Mar

Do You Trust Your Groomer? The Triangle of Trust

What is trust?

For the purpose of of building and maintaining trust in the grooming profession, trust can be defined as choosing to risk making  your pet vulnerable to another person’s actions. You choose your groomer because you believe their actions will support your wishes in the care and welfare of your beloved pet, and at the very least, not harm it in any way. Some owners extend trust easily and only withdraw if there is evidence of betrayal of that trust. Others believe that trust is to be earned by demonstrating trustworthiness and professionalism.

In pet grooming, trust is a more complicated relationship than most services. It’s not just about the mutual relationship between client and service provider. It is a triangle of trust between client, pet, and grooming professional. 

With trust flowing freely in all directions there a feeling of collaboration, care, and receptiveness to new ideas. Without trust there is only fear, anger, resistance, and blame. It is important to be very clear about expectations to foster a trusting relationship

The Pet’s Expectations:

  • I will feel safe
  • I will be given patience 
  • I will be guided through moments of doubt or fear with understanding
  • I will not be left unattended
  • I will be in a clean, parasite-free environment.
  • I will have my grooming needs tended to by a certified professional
  • I will receive the level of regular grooming required for my breed, age, lifestyle to keep me clean, healthy, and loveable
  • I will not be subjected to unnecessary dematting for the sake of vanity

The Client’s Expectations:

  • I can trust my groomer to take very good care of my pet at all times
  • My groomer has my best interest in mind in the care of my pet
  • My groomer will be honest and tell me everything I want to know about my pet’s visit
  • My groomer will fully disclose all costs and plan of action at time of checking in, with no surprises at pick-up.
  • My groomer will help me with a maintenance plan and schedule
  • My groomer will tell me if they notice anything unusual concerning the health of my pet
  • My groomer will provide good value for services 
  • My groomer will be honest in their credentials and experience
  • My groomer will provide a clean, professional environment
  • My groomer will provide grooming advise for at-home maintenance
  • My groomer will be professional and respect the client relationship

The Groomer’s Expectations:

  • My client has fully disclosed all their pet’s medical and behaviour issues 
  • Vaccines are current
  • My client has been clear concerning their needs and request for service
  • If my client is unsatisfied with service, they will let us know immediately so we can correct any issues right away
  • My client will show up for appointments on time or give 24 hours notice to reschedule. 
  • My client will pick their pet up on time
  • My client will maintain a regular grooming schedule and not neglect their pet’s physical and mental health and well-being by waiting until it is in severe condition before receiving grooming attention.

Most of the pet owners reading this probably don’t realize that the exchange between pet and groomer concerning feeling safe and being able to handle whatever comes is a two way street. The groomer has a right to feel safe too and to work well within their own experience and comfort level. It is as important for the groomer to communicate this to the owner as it is for the owner to fully disclose all behavioural quirks that are known. It is lying by omission or just plain negligence to hand over a pet with known aggression problems and hope the animal behaves itself. 

No matter how diligent, accidents do happen. Pets can do unpredictable things, groomers can make mistakes, and clients can lose track of time. Honesty is always the best policy. Once a breach in trust occurs it is very difficult to get it back. A clear acknowledgement  and apology without excuses or justification can make the difference between a broken relationship, and one that gets stronger.

I would love to hear your comments and suggestions for expectations I may have overlooked.